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helloTraining : Building Employee Confidence and Customer Loyalty
Training : Building Employee Confidence and Customer Loyalty

I visited a local wine and light food establishment for a holiday social event. During my time there, I was given a tour of the facility by a member of the management team. While I expressed my fascination with the facility’s features, my tour guide advised me that all employees are required to taste the […]

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helloCore Values
Empower Your Employees

I stopped by the cleaners to drop off a couple of suits the other day and walked into a full-blown verbal altercation between the counter attendant and a customer. I took a seat to wait my turn to check in my suits all the while listening to the customer’s foul language and the counter attendant’s […]

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helloCore Values
Great Product – Poor Service

I called my cable TV company in an attempt to inquire about the cost to add the service to 2 additional rooms in my home. After explaining to the customer service rep the need to have 2 additional wall outlets installed, she stated that they (the company) do not provide cables for connecting the receiver […]

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helloCore Values
Don’t Do This!

My wife decided to stop by the post office last Friday to mail a couple of packages for a client. It was probably around 12:30pm or so when she arrived. She stated that there were about 15 people in line, 2 post office clerks available with one of the two closings her window. The customers […]

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