Category: Speaker

Feb 01, 2012

Admin

I recently visited a local electronics retailer in search of a new television. I had a particular brand in mind but was unable to locate it. A salesperson was nearby, so I asked her if the store sold the brand of interest. Her response nearly floored me! She stated very sarcastically “We don’t sell that […]

Feb 01, 2012

Admin

Most businesses have someone who greets their customers either by taking an incoming call or in person at the business location. The way this interaction is handled can lead to the acquisition of a new customer or the retention of an existing customer. Customer “greeters” are the ambassadors for your company and must be in […]

Feb 01, 2012

Admin

In today’s highly competitive business environment, it’s important to understand the need for developing and implementing a customer service strategy. A customer service strategy details how you will interact with your customer – from your first contact through the life of the customer/business relationship. This is one of the most important steps toward business success. […]

Dec 29, 2011

Admin

An important factor to remember in providing great customer service is that the customer is depending upon you and or your employees to be the expert in regard to your products/services. Whether you’re a small business owner or a manager in a large corporation, becoming an expert is critical in acquiring and retaining customers. What […]