Don’t Do This!

My wife decided to stop by the post office last Friday to mail a couple of packages for a client. It was probably around 12:30pm or so when she arrived. She stated that there were about 15 people in line, 2 post office clerks available with one of the two closings her window. The customers […]

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Customer Service For The Small Business Owner

If you are a small business owner, it’s very important to pay attention to your customer service delivery program. After spending money for your website (search engine optimized of course), business cards, and other necessities for your particular business as well as countless hours networking, it would be a shame for all of this to […]

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Great Customer Service

A couple of weeks ago I decided to upgrade my cell phone. I made a visit to a nearby AT&T store and was blown away by the customer service. The sales representative acknowledged my and my wife’s presence immediately and proceeded to inquire as to the reason for our visit. I explained that I needed […]

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Customer Service – From The Inside Out

In today’s tumultuous economy, customer service is more important than ever before. One bad experience can cost you a customer and perhaps potential customers. While it’s important to train your front-line employees to give good customer service, it’s more important to create a good work environment(system) for your employees. Make sure your current procedures allow […]

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