The Disgruntled Customer

There is a person that many businesses fear like the plague – the disgruntled customer. The disgruntled customer is that person who is not happy with your product/service and doesn’t mind letting you know how he/she feels either via phone call, face-to-face, or social media. Did you know that this customer is your best friend? […]

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He Made It Look Easy!

I recently decided to open a couple of bank accounts at a location that offers a few more features than my prior banking institution. Upon my arrival, the bank employee greeted me right away, asking how he could be of service. I advised him of my need to which he replied “Let’s get started!” He […]

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He Found It! Award Winning Service

My wife found an online coupon for incredible savings on a printer at the local office supply store. Upon arriving with the coupon to take advantage of this offer, we were immediately greeted by a store employee. We advised the employee of our desire to purchase the advertised printer. The young man attempted to scan […]

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Award Winning Service!

I visited a local tire facility to address a slow leak from what I thought was a puncture. An employee immediately acknowledged my presence and asked how he might be of service. After explaining the issue, he proceeded to get all of the pertinent information required before servicing the vehicle. Before taking the vehicle inside […]

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