Tag: Customer service

Mar 07, 2013

Admin

Now, most people don’t know that besides being passionate about all things customer service, I’m also a photographer. In preparation for a recent event, I realized that it might be a good idea to acquire a lens that’s appropriate for low-light indoor photography. After researching online for the proper lens, I realized that the price […]

Mar 07, 2013

Admin

Here in Houston, Texas, it’s not uncommon to face the possibility of an approaching hurricane from time to time. The last major storm was Hurricane Ike in 2008. This storm left some residents in the area without power for a week. In thinking about this crisis situation, I thought about some ways to handle customer service both during and in […]

Feb 06, 2013

Admin

Recently my wife Theresa was having an issue with opening Word documents on her laptop. Since she is a virtual assistant, her laptop is the main tool in her toolbox. A few weeks earlier, my own laptop was attacked by a virus and was repaired by the guys at Texas PC Geeks. Theresa called these […]

Feb 06, 2013

Admin

During my customer service career, I have seen many reminders advising employees to “Wow the customer!” It’s important to “Wow” the customer as this is a surefire way to increase customer retention. What about employee retention? I think it’s critical to “Wow!” the employee first. An organization’s ability to “Wow!” its employees has multiple impacts to the […]