73 Ocean Street, New South Wales 2000, SYDNEY
Contact Person: Callum S Ansell
E: callum.aus@capital.com
P: (02) 8252 5319
22 Guild Street, NW8 2UP,
LONDON
Contact Person: Matilda O Dunn
E: matilda.uk@capital.com
P: 070 8652 7276
Genslerstraße 9, Berlin Schöneberg 10829, BERLIN
Contact Person: Thorsten S Kohl
E: thorsten.bl@capital.com
P: 030 62 91 92
An important factor to remember in providing great customer service is that the customer is depending upon you and or your employees to be the expert in regards to your products/services. Whether you’re a small business owner or a manager in a…
Read moreI visited a local wine and light food establishment for a holiday social event. During my time there, I was given a tour of the facility by a member of the management team. While I expressed my fascination with the…
Read moreI stopped by the cleaners to drop off a couple of suits the other day and walked into a full blown verbal altercation between the counter attendant and a customer. I took a seat to wait my turn to check…
Read moreI called my cable TV company in an attempt to inquire about the cost to add the service to 2 additional rooms in my home. After explaining to the customer service rep the need to have 2 additional wall outlets installed, she…
Read moreMy wife decided to stop by the post office last Friday to mail a couple of packages for a client. It was probably around 12:30pm or so when she arrived. She stated that there were about 15 people in line, 2…
Read moreIf you are a small business owner, its very important to pay attention to your customer service delivery program. After spending money for your website (search engine optimized of course), business cards, and other necessities for your particular business as…
Read moreA couple of weeks ago I decided to upgrade my cell phone. I made a visit to a nearby AT&T store and was blown away by the customer service. The sales representative acknowledged my and my wife’s presence immediately and…
Read moreIn today’s tumultuous economy, customer service is more important than ever before. One bad experience can cost you a customer and perhaps potential customers. While it’s important to train your front line employees to give good customer service, it’s more…
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Errol Allen Consulting’s main goal is to bring value to our clients through applying our expertise in managing people and processes.
