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Should You Only Document Your Core Business Processes?

In the fast-paced world of business, process documentation often takes a backseat to immediate operational demands. However, the question of whether to document only core business processes or to extend this practice across all facets of an organization is a critical consideration. While documenting core processes is undeniably crucial, limiting documentation solely to these areas […]

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5 Outcomes From Documenting Bad Processes

Documenting business processes is widely acknowledged as a critical step toward operational efficiency, compliance, and scalability. However, documenting bad processes can be detrimental, leading to a host of negative outcomes that undermine the very goals the documentation aims to achieve. Here are five significant outcomes that can arise from documenting flawed processes: 1. Perpetuation of […]

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Processes: Do This Before Automating Them

In today’s fast-paced business environment, automation is often touted as the silver bullet for efficiency and productivity. Many organizations rush to implement automated systems, hoping to streamline operations and cut costs. However, automating processes without proper preparation can lead to inefficiencies, errors, and increased frustration among employees. Before you flip the switch on automation, it’s […]

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Connectivity Between Documented Processes and External Customer Satisfaction

In today’s competitive business landscape, ensuring external customer satisfaction is more important than ever. Satisfied customers are more likely to return, recommend your business to others, and contribute to your company’s long-term success. One often overlooked yet crucial factor that significantly impacts customer satisfaction is the connectivity between documented processes and the overall customer experience. […]

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