Tag: unhappy customers

Who’s Greeting Your Customers?

Most businesses have someone who greets their customers either by taking an incoming call or in person at the business location. The way this interaction is handled can lead to the acquisition of a new customer or the retention of an existing customer. Customer “greeters” are the ambassadors for your company and must be in […]

read more

Be The Expert

An important factor to remember in providing great customer service is that the customer is depending upon you and or your employees to be the expert in regard to your products/services. Whether you’re a small business owner or a manager in a large corporation, becoming an expert is critical in acquiring and retaining customers. What […]

read more

Great Product – Poor Service

I called my cable TV company in an attempt to inquire about the cost to add the service to 2 additional rooms in my home. After explaining to the customer service rep the need to have 2 additional wall outlets installed, she stated that they (the company) do not provide cables for connecting the receiver […]

read more