Category: Process Mapping

Aug 24, 2026

Errol Allen

Most cross-department workflow problems are not caused by employees who do not care or departments that refuse to cooperate. They are usually caused by a lack of clarity at the point where work moves from one person, role, or department to another. A sales representative may believe an order is ready for operations. Operations may […]

Aug 17, 2026

Errol Allen

The work may only take five minutes. The handoff can take two days. That’s one of the realities process mapping often reveals. Organizations tend to focus on how long individual activities take. But some of the biggest delays occur between activities—when work moves from one person, department, or function to another. The activity isn’t necessarily […]

Aug 09, 2026

Errol Allen

Documenting a business process isn’t about drawing boxes and arrows. It’s about understanding how work actually moves through the organization. A useful process map should show the activities, decisions, handoffs, roles, and alternate paths that make the work happen. And getting that right requires more than sitting down with one person and asking how the […]

Aug 08, 2026

Errol Allen

  A process map and a standard operating procedure serve different purposes. A process map shows how work moves. An SOP explains how the work should be performed. The mistake is treating them as two separate documentation exercises. A strong SOP should begin with a clear, validated understanding of the process. In this article you’ll […]