Category: Process Clarity Insights

Oct 07, 2026

Errol Allen

Why the Process on Paper Is Often Different from the Process in Practice Your organization has an SOP. The steps are documented. Responsibilities are assigned. The process appears clear. Then you sit down with the people who actually perform the work. And you hear: “We don’t do that anymore.” “That goes to Operations now.” “We […]

Sep 28, 2026

Errol Allen

Someone creates a spreadsheet to track work that isn’t visible in the system. Another employee keeps a personal reminder list because there’s no reliable notification when something needs attention. A team starts sending side emails because the normal handoff doesn’t provide enough information. Someone enters the same information into two systems because they don’t communicate […]

Sep 21, 2026

Errol Allen

A department misses its performance target. Where do leaders usually look first? Inside the department. They examine staffing. Productivity. Training. Workload. Procedures. Individual performance. Those are reasonable places to investigate. But what if part of the problem isn’t inside the department at all? What if the department’s performance is being affected by how work reaches […]

Sep 14, 2026

Errol Allen

Why Rework Is a Warning Sign in Your Business Process On the way to completing the work, someone discovers a problem. Information is missing. Something was entered incorrectly. An approval wasn’t obtained. A requirement wasn’t understood. A handoff was incomplete. So the work goes backward. Someone corrects it, resubmits it, and the process moves forward […]