Category: Management

Aug 17, 2026

Errol Allen

The work may only take five minutes. The handoff can take two days. That’s one of the realities process mapping often reveals. Organizations tend to focus on how long individual activities take. But some of the biggest delays occur between activities—when work moves from one person, department, or function to another. The activity isn’t necessarily […]

Aug 03, 2026

Errol Allen

What You’ll Learn In this article you’ll learn: Why a process map is not automatically ready to become an SOP. Why workflow validation comes before documentation. The seven steps for creating a reliable SOP. Common mistakes to avoid. Introduction One of the most common questions I hear is: “We’ve finished our process map. Now how […]

Jul 27, 2026

Errol Allen

When most people think about process mapping, they think about drawing boxes, diamonds, and ellipses. Boxes represent activities. Diamonds represent decisions. Ellipses represent the beginning and end of a process. Those symbols matter. But they’re not where the value lives. The value exists in the actions, decisions, responsibilities, and connections those symbols represent. A rectangle […]

Jun 22, 2026

Errol Allen

Organizations spend enormous amounts of time trying to improve processes. They launch improvement initiatives. They implement new software. They redesign procedures. They develop training programs. They create SOPs. They establish KPIs. Yet many of these efforts fail to deliver the expected results. Why? Because organizations often attempt to improve processes they haven’t fully validated. The […]