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Connectivity Between Documented Processes and Internal Customer Satisfaction

In the bustling environment of modern businesses, internal customer satisfaction is an often overlooked but vital component of organizational success. Internal customers, or employees, rely on various departments and colleagues to perform their jobs effectively. Just like external customers, internal customers expect consistency, efficiency, and reliability. Documented processes play a crucial role in meeting these […]

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Connectivity Between Documented Processes and Employee Morale

In the dynamic world of business, maintaining high employee morale is essential for productivity, efficiency, and overall organizational success. One often overlooked factor that significantly influences employee morale is the presence of documented processes. When processes are clearly defined, documented, and communicated, they create a structured and supportive work environment. This blog explores how the […]

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Processes Make the World Go Around

In the complex web of modern business operations, processes are the invisible threads that hold everything together. Whether it’s a small startup or a multinational corporation, having well-defined processes is crucial for ensuring efficiency, consistency, and quality. Beyond the confines of individual companies, processes also play a significant role in the broader economy and society. […]

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How Rogue Salespeople Impact Operations Processes

  As a consultant, I have encountered the scenario where a salesperson is loved for their contribution to revenue, but hated by operations personnel. This is a touchy topic, but I believe in dealing with the truth – Some salespersons negatively impact operations and appear only concerned with their commission. In any organization, the synergy […]

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