Tag: business process mapping

What is Process Documentation? 3 Clear Cut Steps to Make it Happen!

I am often asked – “What is process documentation? Why should I be so concerned about it?” Well, process documentation is simply taking the necessary steps to ensure that the methods used for completing tasks are captured. One should be concerned about it because it leads to the ability to create consistent experiences for – […]

read more

Why is the Customer Angry?

Why is the customer angry? I see so much information about how to handle an angry customer. My question is – Why is the customer angry? Are multiple customers angry about the same thing? Does anybody know? I spent a lot of my corporate career asking this question. There would be discussions regarding the need […]

read more