Tag: Business

Mar 07, 2013

Admin

Now, most people don’t know that besides being passionate about all things customer service, I’m also a photographer. In preparation for a recent event, I realized that it might be a good idea to acquire a lens that’s appropriate for low-light indoor photography. After researching online for the proper lens, I realized that the price […]

Mar 07, 2013

Admin

Customer service is a people industry. Although self-service has become an option for customers, people still play an important role in the customer’s experience. Employees are people. Just as customers share information regarding their experience with your company, employees do the same. What are your employees expressing about your organization? There are several websites that […]

Mar 07, 2013

Admin

Here in Houston, Texas, it’s not uncommon to face the possibility of an approaching hurricane from time to time. The last major storm was Hurricane Ike in 2008. This storm left some residents in the area without power for a week. In thinking about this crisis situation, I thought about some ways to handle customer service both during and in […]

Feb 06, 2013

Admin

During my customer service career, I have seen many reminders advising employees to “Wow the customer!” It’s important to “Wow” the customer as this is a surefire way to increase customer retention. What about employee retention? I think it’s critical to “Wow!” the employee first. An organization’s ability to “Wow!” its employees has multiple impacts to the […]