Tag: Business

Aug 28, 2023

Admin

Key Performance Indicators (KPIs) serve as critical metrics that organizations use to evaluate their progress and success. When effectively connected to processes, KPIs provide valuable insights into the health and efficiency of operations, enabling data-driven decision-making and continuous improvement. In this blog article, we’ll explore the importance of connecting KPIs to processes and how this […]

May 18, 2022

Admin

Internal Customers You might be wondering – why is it important to make internal customers happy? What difference would it make? Well, if you are interested in finding out, keep on reading! During a corporate stint with a cable television service provider, I happened across a service installer with a not-so-pleasant look on his face. […]

Jul 02, 2021

Admin

Internal Connectivity   While it is important to focus on sales growth and profit margins, many business owners forget to think about internal connectivity. It’s critical to understand what is connected to a company’s ability to function well internally. You know how the saying goes – “what happens on the inside becomes visible on the […]

Sep 18, 2019

Admin

When I receive or am told of subpar customer service, I often wonder if the service provider is thinking about the long-term impact of this type of performance. Providing a service or product to your customers requires one to always think long-term. Customer service decisions made today impact your company’s future. Thinking long term first […]