Tag: Customer relations

May 01, 2012

Admin

This story was provided by a Facebook friend who owns a travel agency. It seems as though cabins were booked by my friend for her and her husband as well as for several other couples on a trans – Atlantic cruise out of Barcelona, Spain back to Galveston, Tx. After meeting in Barcelona and enjoying […]

May 01, 2012

Admin

One of the primary reasons that I continue to do business with certain establishments is that they execute in a consistent manner. It doesn’t matter if I have visited the establishment 4 or 40 times, the level of service remains the same. I can depend on receiving A++ customer service. Customers want the comfort of […]

May 01, 2012

Admin

As a former front-line customer service employee, I understand the feeling deep down inside that you may have when you’re not fully prepared to properly service your customers. Training must be a top priority to insure customer satisfaction and employee confidence. I have witnessed employee training that seemed geared toward getting employees in front of […]

May 01, 2012

Admin

While researching a new restaurant to visit, I purposely read online reviews concerning how customers felt about the service. Luckily for me (and the restaurant), the majority of the reviews were positive. Myself, I wondered if someone affiliated with the restaurant was aware of the online reviews. Social media has proven to be a powerful […]