Tag: Customer relations

May 25, 2018

Admin

What Is Good Customer Service   While being interviewed on a local radio show, one of the co-hosts posed this question – “Errol, exactly what is customer service?” I don’t ever remember being asked that particular question but here’s my reply -“ Customer service is a methodology that when put in motion, creates a customer’s […]

Feb 09, 2016

Admin

Change is a natural part of any vibrant enterprise. New services or products can certainly contribute to a company’s bottom line. An important item to consider when making changes is the implementation strategy necessary to ensure a positive impact on both customers and employees. My Dad had a saying when I was a kid – […]

Dec 21, 2015

Admin

I have witnessed this phenomenon more than once during both my corporate career and as a consultant. Team meetings are conducted without employee input. Even when prompted with “Does anyone have questions comments, employees are reluctant to speak up. The one sign that employees are either afraid of what may happen should they speak up […]

Oct 21, 2014

Admin

When I was a kid, my father would often say “Why to try to fix something with a band-aid, when you know cement is required?” Ever noticed what’s required when utilizing cement? A little more effort is required when attempting to put something that will last for a while in place. This made me think […]