Tag: Customer relations

Mar 18, 2014

Admin

I know from personal experience that mistakes will happen when servicing customers. Providing the wrong information, delivering the wrong goods, or perhaps even charging the wrong amount for services can sometimes happen because of the people factor involved. It’s simple – we’re human and we can make mistakes! The key is to determine what one […]

Feb 12, 2014

Admin

When speaking with managers in the customer service industry, this comment is often repeated – “I just wish I could get my people to show more empathy towards the customer.” Empathy – The big E word in customer service. One’s ability to sincerely interject this trait in customer service is critical. It’s important to properly […]

Feb 12, 2014

Admin

During my career in the customer service industry, I felt most effective when I understood the available options for handling customer requests or inquiries. It’s important to be able to confidently provide service as customers and employees both enjoy the experience so much more. Here are a couple of things to consider to establish option […]

Jan 08, 2014

Admin

Once upon entering a fast food franchise (yes I know it’s not healthy, but oh well) I witnessed a verbal altercation between if you can believe it – two employees! From what I could gather, there seems to have been an error on a customer’s order and one employee was trying to place the blame […]