Blog

helloprocesses
6 Ways Established Processes Can Lead to the Greatest Profits

In the fast-paced world of business, profitability is often the most significant marker of success. While many companies chase profit through sales strategies, aggressive marketing, or expanding customer bases, they sometimes overlook a fundamental factor: established processes. Having well-defined, standardized processes is not just about efficiency—it’s a direct driver of profitability. When your business operates […]

read more
helloPut Your Customer's Shoes On
Put Your Customer’s Shoes On

Now I want you to put your consumer hat on for a minute. How often have you as a consumer grumbled about a not-so-great customer experience? The product or service did not meet your expectation. The service provider was a little curt during the interaction. It was somewhat difficult to locate the items you wanted […]

read more
hellopeople vs process
People VS Process

People VS Process When issues arise because a customer is dissatisfied or a mistake occurs, it’s commonplace to blame employees for the customer’s discontent.  Now I’m in the mindset that most people come to work to do a good job. I believe that most people do not get up in the morning thinking “I’m going […]

read more
helloThink Long Term When Servicing Your Customer
Think Long Term When Servicing Your Customer

When I receive or am told of subpar customer service, I often wonder if the service provider is thinking about the long-term impact of this type of performance. Providing a service or product to your customers requires one to always think long-term. Customer service decisions made today impact your company’s future. Thinking long term first […]

read more