73 Ocean Street, New South Wales 2000, SYDNEY
Contact Person: Callum S Ansell
E: callum.aus@capital.com
P: (02) 8252 5319
22 Guild Street, NW8 2UP,
LONDON
Contact Person: Matilda O Dunn
E: matilda.uk@capital.com
P: 070 8652 7276
Genslerstraße 9, Berlin Schöneberg 10829, BERLIN
Contact Person: Thorsten S Kohl
E: thorsten.bl@capital.com
P: 030 62 91 92
When I receive or am told of sub par customer service, I often wonder if the service provider is thinking about the long term impact of this type of performance. Providing a service or product to your customers requires one to always…
Read moreHaving been in the customer service industry for 25+ years, I’ve heard, seen, attended and listened to various programs/seminars regarding “how to handle an angry customer”. Most often, these programs/seminars are very informative and provide excellent guidance on dealing with…
Read moreDuring my customer service career, I have often heard the statement – “It doesn’t matter what I think, no one’s listening to what I have to say anyway.” More often than not, these words were verbalized by a front line…
Read moreAs I sit in the front area of a client’s business watching the walk-in traffic, one effect is constant – the excited look on most customers faces! This client is a bakery and their products are beautifully displayed in glass cases.…
Read moreWhile on a client engagement, I could hear customer service personnel repeatedly apologizing to customers. When asked why, they informed me of a scenario where customers make purchases and are promised a 24hr installation of the product by one department,…
Read moreWhen I was a kid, my father would often say “Why try to fix something with a band-aid, when you know cement is required?” Ever noticed what’s required when utilizing cement? A little more effort is required when attempting to…
Read moreIt’s important for customers and potential customers to be familiar with your brand if you want to attract and keep their business. It’s just as important to protect your brand image by consistently providing great customer experiences. Let’s take a…
Read moreThe advent of social media, specifically Twitter, provides an avenue for customers to express their happiness and unhappiness with products and services. Just search for “bad customer service” or “poor customer service” and you’ll be presented with a plethora of…
Read moreIf you’ve worked in customer service for any length of time, you’ll know by now what NOT to do when assisting and conversing with customers. However, it never hurts to get reacquainted with the basics every now and then, especially…
Read moreI know from personal experience that mistakes will happen when servicing customers. Providing the wrong information, delivering the wrong goods or perhaps even charging the wrong amount for services can sometimes happen because of the people factor involved. It’s simple…
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Errol Allen Consulting’s main goal is to bring value to our clients through applying our expertise in managing people and processes.
