CAPITAL CORP. SYDNEY

73 Ocean Street, New South Wales 2000, SYDNEY

Contact Person: Callum S Ansell
E: callum.aus@capital.com
P: (02) 8252 5319

WILD KEY CAPITAL

22 Guild Street, NW8 2UP,
LONDON

Contact Person: Matilda O Dunn
E: matilda.uk@capital.com
P: 070 8652 7276

LECHMERE CAPITAL

Genslerstraße 9, Berlin Schöneberg 10829, BERLIN

Contact Person: Thorsten S Kohl
E: thorsten.bl@capital.com
P: 030 62 91 92

For help call US Flag +281.467.9189 or Email Us

Customer Service management

6 Characteristics of Great Customer Service

Consulting

In order to be successful at any endeavor, one has to identify the essentials required to accomplish that feat. It’s the same in customer service. What essentials are required to create great customer experiences which lead to maximum customer retention? I’ll…

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3 Words New Employees Should Avoid

Consulting

While assisting my wife in preparing for one of her workshops, it became apparent that a few more seats were needed. As I was familiar with this location, I proceeded to the storage room to retrieve the chairs but found the door…

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Leave This At Home Before Servicing Customers

Consulting

The customer service industry requires one to exercise certain characteristics when servicing customers. Poise, patience and professionalism to name just a few. There is, however, one three-letter word that can hinder ones ability to consistently display these characteristics. That word is EGO.…

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Improve Your Bottom Line With Data

Consulting

My analytical inclinations lead me to ask lots of questions. Lots of questions! What often helps me to get the answers to these questions is data. It’s important to pay attention to data and even more important to get the…

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Big Customer Service From Small Businesses

Consulting

It’s often been said that small businesses are the heartbeat of any growing economy. Nimbleness, less red tape and quick decisions are some of the advantages of being a small business. When interacting with small business owners, quite naturally customer…

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A Great Customer Service Experience!

Consulting

Now most people don’t know that besides being passionate about all things customer service, I’m also a photographer. In preparation for a recent event, I realized that it might be a good idea to acquire a lens that’s appropriate for low…

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Put Your Customer’s Shoes On

Consulting

Now I want you to put your consumer hat on for a minute. How often have you as a consumer grumbled about a not so great customer experience? The product or service did not meet your expectation. The service provider…

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Are Your Customers Tweeting About You?

Consulting

While doing a little test on what customers are saying live on Twitter regarding customer service, I noticed that while a multitude of complaints were “Tweeted”, they were very  few responses from the company in question. Some of these companies…

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Web Chat – Is Less More?

Consulting

Web chatting, as an option for customers to utilize  for communicating with companies, is on the rise. According to the 2012 Fourth Annual BoldChat Live Chat  Effectiveness report, one in five shoppers prefer online chat over any form of communication. In looking to…

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Team Effort at the Resort

Consulting

During the Christmas holidays, my wife and I took a quick weekend trip to Lakeway Resort & Spa located in the hills of Austin, Tx. The resort allows for a great view of Lake Travis and is absolutely beautiful at night! From the…

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