73 Ocean Street, New South Wales 2000, SYDNEY
Contact Person: Callum S Ansell
E: callum.aus@capital.com
P: (02) 8252 5319
22 Guild Street, NW8 2UP,
LONDON
Contact Person: Matilda O Dunn
E: matilda.uk@capital.com
P: 070 8652 7276
Genslerstraße 9, Berlin Schöneberg 10829, BERLIN
Contact Person: Thorsten S Kohl
E: thorsten.bl@capital.com
P: 030 62 91 92
This month’s real life customer service story comes courtesy of a good friend here in Houston, Tx. He writes: “After a long day at the office, my wife and I decided to stop in at a well-known franchise location for…
Read moreCustomer service is what drives the success of the any business. Some would surely say, “No Errol, a great product or service concept drives the success of any business.” While that statement is somewhat true, a great product or service concept…
Read moreWhile waiting in line – a long line I might add – at the local supermarket, I noticed that the cashier was attempting to remain pleasant with the customers. She was handling both checking and bagging duties. By the third…
Read moreRecently visited Jos. A. Bank located at 9668 Westheimer – Woodlake Square here in Houston, Tx to take advantage off a sale (70% off!). I was greeted by Nicolas Tobler with a resounding “How may I help you sir?”. When advised of my…
Read moreLaurenzo’s Restaurant, located at 4412 Washington Avenue here in Houston, Tx is a pleasant place to dine. My wife and I stop by occasionally when we’re out cruising. Our favorite waitress at Laurenzo’s is Candace Roberts. Candace’s customer service skills are second to…
Read moreThe purpose of being in business is to grow your business over time. I can’t think of too many businesses (not any really) where the goal is to open and remain exactly the same size. The most effective way to…
Read moreIn anticipation of future trips out of the country, I searched online for the passport application procedure. The detailed instructions advised of my requirement to bring my application and other required documents to an acceptance facility (United States Post Office). Online…
Read moreHaving the right personnel interacting with your customers is crucial to long-term business success. Customers expect a certain level of service, so it’s important to have the right person in contact with your customers. Here are a few tips on…
Read moreWhile it is critical to provide great training for your customer contact personnel, both soft skills and task specific skills, it is immensely important to create efficient customer service processes. This is key to both internal and external customer satisfaction. The…
Read moreDuring my career in the customer service industry, I’ve learned the value of leaders spending time on the front lines. Often as managers and executives, the tendency to be removed from what actually happens “in the trenches” is probably more…
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Errol Allen Consulting’s main goal is to bring value to our clients through applying our expertise in managing people and processes.
