73 Ocean Street, New South Wales 2000, SYDNEY
Contact Person: Callum S Ansell
E: callum.aus@capital.com
P: (02) 8252 5319
22 Guild Street, NW8 2UP,
LONDON
Contact Person: Matilda O Dunn
E: matilda.uk@capital.com
P: 070 8652 7276
Genslerstraße 9, Berlin Schöneberg 10829, BERLIN
Contact Person: Thorsten S Kohl
E: thorsten.bl@capital.com
P: 030 62 91 92
My son drove in from Austin a few days ago and his car’s exhaust was a little louder than normal. He stated that he was scheduled to take it into the Houston dealership, Russell & Smith Ford, where it was purchased…
Read moreIn our efforts to provide great customer service, we often forget to remember that it’s important to get the customer to participate in helping us to do so. In some situations, customers can assist in the quest if given the…
Read moreAs most of you can tell, I love writing and sharing my customer service knowledge. I thought about approaching several business related magazines in regards to submitting articles for consideration. After an unsuccessful search of the website of a well-known national magazine for their…
Read moreAs one of America’s “baby boomers”, I often think about the healthcare industry’s role in meeting the medical needs of this group of citizens. Current statistics indicate that this group represents 26% of the U.S. population. As much as we don’t…
Read moreIt‘s important to know how your customer feels about your product or service.Your customer’s voice bears paying attention to, as the success of your business depends upon your willingness to listen to how your customer feels about your product or service.…
Read moreAs a former customer service manager, I know the position requires one to possess a balance of operational knowledge and people skills. Both are necessary in insuring the best possible experience for both team members and customers. Here are a…
Read moreThis month’s real life customer service story comes courtesy of a good friend here in Houston, Tx. He writes: “After a long day at the office, my wife and I decided to stop in at a well-known franchise location for…
Read moreCustomer service is what drives the success of the any business. Some would surely say, “No Errol, a great product or service concept drives the success of any business.” While that statement is somewhat true, a great product or service concept…
Read moreWhile waiting in line – a long line I might add – at the local supermarket, I noticed that the cashier was attempting to remain pleasant with the customers. She was handling both checking and bagging duties. By the third…
Read moreRecently visited Jos. A. Bank located at 9668 Westheimer – Woodlake Square here in Houston, Tx to take advantage off a sale (70% off!). I was greeted by Nicolas Tobler with a resounding “How may I help you sir?”. When advised of my…
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Errol Allen Consulting’s main goal is to bring value to our clients through applying our expertise in managing people and processes.
