Tag: process improvement

Feb 24, 2023

Admin

Process mapping is a powerful tool that can help businesses of all sizes optimize operations and increase efficiency. By using process mapping, companies can identify areas of improvement and create better processes. In this blog post, we’ll take a deep dive into the mysterious world of process mapping. We’ll explore what process mapping is, the […]

Dec 12, 2022

Admin

I am often asked – “What is process documentation? Why should I be so concerned about it?” Well, process documentation is simply taking the necessary steps to ensure that the methods used for completing tasks are captured. One should be concerned about it because it leads to the ability to create consistent experiences for – […]

Apr 20, 2022

Admin

People VS Process When issues arise because a customer is dissatisfied or a mistake occurs, it’s commonplace to blame employees for the customer’s discontent.  Now I’m in the mindset that most people come to work to do a good job. I believe that most people do not get up in the morning thinking “I’m going […]

Apr 18, 2022

Admin

Why is the customer angry? I see so much information about how to handle an angry customer. My question is – Why is the customer angry? Are multiple customers angry about the same thing? Does anybody know? I spent a lot of my corporate career asking this question. There would be discussions regarding the need […]