Tag: small business

Aug 16, 2024

Admin

As a small business owner, you’re likely wearing many hats—juggling sales, marketing, operations, and customer service, all while managing finances and planning for growth. In the early stages, formal process documentation might seem like an unnecessary or overwhelming task. However, there are several compelling reasons why documenting your processes while your business is still small […]

May 25, 2018

Admin

What Is Good Customer Service   While being interviewed on a local radio show, one of the co-hosts posed this question – “Errol, exactly what is customer service?” I don’t ever remember being asked that particular question but here’s my reply -“ Customer service is a methodology that when put in motion, creates a customer’s […]

May 20, 2018

Admin

One of the main goals of a business is to establish a consistent pattern of growth. It’s what keeps the business alive. When a small business experiences the good fortune of an extended growth period, it’s critical to maintain a low employee turnover rate. Here are 4 steps to retaining employees when your company starts […]

May 06, 2013

Admin

My analytical inclinations lead me to ask lots of questions. Lots of questions! What often helps me to get the answers to these questions is data. It’s important to pay attention to data and even more important to get the story behind the data. Your bottom line is dependent upon your willingness to do so. […]