During the Christmas holidays, my wife and I took a quick weekend trip to Lakeway Resort & Spa located in the hills of Austin, Tx. The resort allows for a great view of Lake Travis and is absolutely beautiful at night! From the moment of our arrival until our departure, the service was impeccable.
Beginning with the spotless parking lot and the greeting at the resort entrance, I felt that we might be in for some extraordinary customer service. Marcus Davis at the front desk provided great check-in service. He advised us of the facility’s amenities, and evening events and patiently answered my wife’s questions. Service during the happy hour was provided with a touch of class.
After our arrival, we took a self-guided tour of the resort. Every resort associate that we encountered wore smiles and proactively offered assistance! The outdoor fireplace was an added attraction on a brisk winter night. During checkout, I asked if the manager was available as I wanted to bring awareness to how a customer feels about the level of we experienced during our stay.
Front office manager Jon Moser appeared and was thoroughly grateful when advised of how pleased we were with the level of customer service. When you combine the physical facilities with the great customer service, it’s just fitting that Lakeway Resort and Spa is the January 2013 recipient of my “Now That’s Customer Service!” Award. Great job guys!