Category: Consulting

Jan 10, 2013

Admin

During the Christmas holidays, my wife and I took a quick weekend trip to Lakeway Resort & Spa located in the hills of Austin, Tx. The resort allows for a great view of Lake Travis and is absolutely beautiful at night! From the moment of our arrival until our departure, the service was impeccable. Beginning […]

Jan 10, 2013

Admin

Web chatting, as an option for customers to utilize for communicating with companies, is on the rise. According to the 2012 Fourth Annual BoldChat Live Chat Effectiveness report, one in five shoppers prefer online chat over any form of communication. In looking to be effective at properly communicating via this channel, one question requires consideration […]

Dec 10, 2012

Admin

A key ingredient to success in the customer service industry is enthusiasm. This component is crucial to both gaining and retaining customers. Whether you’re on the phone, face to face, emailing or web chatting, your level of enthusiasm is apparent to your customer. Have you ever noticed how most customers will mimic your actions? If […]

Dec 10, 2012

Admin

I remember this conversation like it was yesterday. After advising a customer that I would be handling her insurance claim, she stated that she was advised that her policy did not allow for the usage of a rental vehicle. “I have full coverage which means I should be put in a rental car while my […]