Category: Consulting

Apr 02, 2013

Admin

In today’s world, more and more people are choosing to do everything from their smartphones. Ordering dinner, purchasing tickets, paying bills, making reservations, etc., and even more, etc.! What does this mean for service-related industries? Should this be a priority when developing or enhancing one’s customer service strategy? When your customer chooses to communicate in […]

Apr 01, 2013

Admin

Recently I visited a large well-known grocery store near my home to renew my vehicle registration. A simple transaction – or so I thought. After receiving the customary “Next in line please.” summons, I advised the young lady of my reason for being there. Before she even asked, I gave her the information required to […]

Mar 07, 2013

Admin

Now, most people don’t know that besides being passionate about all things customer service, I’m also a photographer. In preparation for a recent event, I realized that it might be a good idea to acquire a lens that’s appropriate for low-light indoor photography. After researching online for the proper lens, I realized that the price […]

Mar 07, 2013

Admin

Customer service is a people industry. Although self-service has become an option for customers, people still play an important role in the customer’s experience. Employees are people. Just as customers share information regarding their experience with your company, employees do the same. What are your employees expressing about your organization? There are several websites that […]