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helloCore Values
Great Customer Service

A couple of weeks ago I decided to upgrade my cell phone. I made a visit to a nearby AT&T store and was blown away by the customer service.

The sales representative acknowledged my and my wife’s presence immediately and proceeded to inquire as to the reason for our visit. I explained that I needed to upgrade my cell phone and he asked why and how did I plan to use the phone.

After I answered his questions, he proceeded to offer what he felt like was the best phone for my needs and why he felt that way. He proceeded to offer the service/data plan that he felt would best fit my needs. After I made my choices he reviewed my choices to make sure I understood what I was purchasing and clarified the amount of my first bill.

He made sure the phone was activated properly and helped to set up my email addresses on the phone. I was so pleased with his service that I found the manager on duty to let her know how satisfied I was with his level of customer service. This customer service experience receives an A+!!

www.errolallenconsulting.com

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helloCore Values
Customer Service – From The Inside Out

In today’s tumultuous economy, customer service is more important than ever before. One bad experience can cost you a customer and perhaps potential customers.

While it’s important to train your front-line employees to give good customer service, it’s more important to create a good work environment(system) for your employees. Make sure your current procedures allow for smooth and consistent delivery of your service/product to your customer.

Make sure each person understands how they impact the service delivery process. Get your employees to spend time in each other’s shoes so as to gain a better understanding of and respect for each other’s responsibilities.

Get your managers to spend time with their employees to gain insight and appreciation for what the employee does to complete his/her tasks. These steps create an environment filled with learning, mutual respect, and creativity. If your employees are happy, it flows directly to your customer.

Errol

www.errolallenconsulting.com

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