Category: Management

Jan 22, 2024

Admin

In the dynamic landscape of business, the persistent ring of a customer complaint can be disconcerting. It not only disrupts the seamless flow of operations but can also tarnish the carefully crafted image of your brand. The question then arises: Can good processes be the silent guardians that keep your phone from incessantly ringing with […]

Jan 18, 2024

Admin

In the dynamic realm of business operations, the efficiency and effectiveness of processes are not solely external customer concerns. The impact of streamlined workflows resonates internally, shaping the overall satisfaction and productivity of a company’s workforce. This blog explores the profound connection between well-crafted processes and internal job satisfaction, shedding light on how the optimization […]

Mar 24, 2023

Admin

Process documentation is a key element of any successful business. It is the foundation that provides structure and consistency in all aspects of operations. But committing to process documentation requires dedication, attention to detail and commitment from all parties involved. Without this commitment, processes will quickly become outdated, inefficient, or completely irrelevant and may even […]

Apr 20, 2022

Admin

People VS Process When issues arise because a customer is dissatisfied or a mistake occurs, it’s commonplace to blame employees for the customer’s discontent.  Now I’m in the mindset that most people come to work to do a good job. I believe that most people do not get up in the morning thinking “I’m going […]