Tag: Business

Jun 04, 2012

Admin

While it is critical to provide great training for your customer contact personnel, both soft skills and task-specific skills, it is immensely important to create efficient customer service processes. This is key to both internal and external customer satisfaction. The goal should be: 1. To create processes that allow customer service personnel to provide timely […]

Jun 04, 2012

Admin

Having the right personnel interacting with your customers is crucial to long-term business success. Customers expect a certain level of service, so it’s important to have the right person in contact with your customers. Here are a few tips on hiring the right people to service your customers: Hire Attitude While it’s most common to […]

Jun 04, 2012

Admin

In anticipation of future trips out of the country, I searched online for the passport application procedure. The detailed instructions advised of my requirement to bring my application and other required documents to an acceptance facility (United States Post Office). Online information shows that the hours of operation for passport application are 9:00 am – […]

Jun 04, 2012

Admin

The purpose of being in business is to grow your business over time. I can’t think of too many businesses (not any really) where the goal is to open and remain exactly the same size. The most effective way to grow your business is by retaining your present customers. Customer retention is important to the […]