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helloUh No! I Have To Go!
Uh No! I Have To Go!

As most of you can tell, I love writing and sharing my customer service knowledge. I thought about approaching several business-related magazines in regard to submitting articles for consideration. After an unsuccessful search of the website of a well-known national magazine for their article submission criteria, I decided to just call the publishing company. The […]

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helloCore Values
He Put In The Effort To Find That Shirt!

Recently visited Jos. A. Bank located at 9668 Westheimer – Woodlake Square here in Houston, Tx to take advantage of a sale (70% off!). I was greeted by Nicolas Tobler with a resounding “How may I help you, sir?”. When advised of my reason for visiting the store, Nicolas proceeded to offer his assistance in […]

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helloCore Values
Why “Smile Training” Alone Is Not Enough

While waiting in line – a long line I might add – at the local supermarket, I noticed that the cashier was attempting to remain pleasant with the customers. She was handling both checking and bagging duties. By the third customer, the smile was starting to fade. Upon reaching the checker with my groceries, the […]

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hellochicken
There’s Nothing Wrong With This Chicken!

This month’s real-life customer service story comes courtesy of a good friend here in Houston, Tx. He writes: “After a long day at the office, my wife and I decided to stop in at a well-known franchise location for dinner. The cashier was professional, and friendly and exhibited an enthusiastic personality. We ordered our meal […]

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