Tag: CEO

May 08, 2014

Admin

If you’ve worked in customer service for any length of time, you’ll know by now what NOT to do when assisting and conversing with customers. However, it never hurts to get reacquainted with the basics every now and then, especially when new employees are welcomed into your team. With so many different approaches, methods, and […]

Mar 18, 2014

Admin

I know from personal experience that mistakes will happen when servicing customers. Providing the wrong information, delivering the wrong goods, or perhaps even charging the wrong amount for services can sometimes happen because of the people factor involved. It’s simple – we’re human and we can make mistakes! The key is to determine what one […]

Mar 18, 2014

Admin

During my corporate customer service career, I learned very early the importance of having a system in place for fair performance appraisals. Believe it or not, providing objective performance evaluations does impact the level of service received by your customers. When employees feel the performance appraisal process is objective and fair, morale is positively impacted. […]

Feb 12, 2014

Admin

When speaking with managers in the customer service industry, this comment is often repeated – “I just wish I could get my people to show more empathy towards the customer.” Empathy – The big E word in customer service. One’s ability to sincerely interject this trait in customer service is critical. It’s important to properly […]