Tag: CEO

Jun 03, 2013

Admin

In order to be successful in any endeavor, one has to identify the essentials required to accomplish that feat. It’s the same in customer service. What essentials are required to create great customer experiences which lead to maximum customer retention? I’ll give you six characteristics that I feel are key ingredients. Reliability Customers expect product/service […]

Jun 03, 2013

Admin

While assisting my wife in preparing for one of her workshops, it became apparent that a few more seats were needed. As I was familiar with this location, I proceeded to the storage room to retrieve the chairs but found the door locked. While speaking with the new receptionist in regards to gaining access to […]

May 06, 2013

Admin

My analytical inclinations lead me to ask lots of questions. Lots of questions! What often helps me to get the answers to these questions is data. It’s important to pay attention to data and even more important to get the story behind the data. Your bottom line is dependent upon your willingness to do so. […]

May 06, 2013

Admin

The customer service industry requires one to exercise certain characteristics when servicing customers. Poise, patience, and professionalism to name just a few. There is, however, one three-letter word that can hinder one’s ability to consistently display these characteristics. That word is EGO. My definition of EGO is “Emotions Going Orbital” It’s possible to ruin a […]