Tag: chat customer service

Aug 07, 2013

Admin

Most of us can remember being new hires at some point in our professional careers. Despite having the experience and or qualifications required for our new position, there’s still a bit of apprehension when one finds him or herself in this situation. It’s important for an organization to assist new hires in gaining confidence as […]

May 06, 2013

Admin

My analytical inclinations lead me to ask lots of questions. Lots of questions! What often helps me to get the answers to these questions is data. It’s important to pay attention to data and even more important to get the story behind the data. Your bottom line is dependent upon your willingness to do so. […]

Jan 10, 2013

Admin

During the Christmas holidays, my wife and I took a quick weekend trip to Lakeway Resort & Spa located in the hills of Austin, Tx. The resort allows for a great view of Lake Travis and is absolutely beautiful at night! From the moment of our arrival until our departure, the service was impeccable. Beginning […]

Jan 10, 2013

Admin

Web chatting, as an option for customers to utilize for communicating with companies, is on the rise. According to the 2012 Fourth Annual BoldChat Live Chat Effectiveness report, one in five shoppers prefer online chat over any form of communication. In looking to be effective at properly communicating via this channel, one question requires consideration […]