Tag: customer experience

Mar 12, 2024

Admin

In the intricate dance of business processes, handoffs are pivotal moments. They represent the seamless transfer of responsibility from one team member to another, akin to passing the baton in a relay race. However, when a handoff is dropped, it sends shockwaves through the entire process, creating a domino effect that can have far-reaching consequences. […]

Apr 20, 2022

Admin

People VS Process When issues arise because a customer is dissatisfied or a mistake occurs, it’s commonplace to blame employees for the customer’s discontent.  Now I’m in the mindset that most people come to work to do a good job. I believe that most people do not get up in the morning thinking “I’m going […]

Jul 02, 2021

Admin

Internal Connectivity   While it is important to focus on sales growth and profit margins, many business owners forget to think about internal connectivity. It’s critical to understand what is connected to a company’s ability to function well internally. You know how the saying goes – “what happens on the inside becomes visible on the […]

Aug 30, 2018

Admin

How often have you heard this statement from customer service personnel within your company – “I wish those salespeople would think about what they’re doing when making promises to customers. I’m tired of being yelled at for something that’s not my fault.” It’s important to remember to only promise what can be delivered when interacting […]