Tag: customer service consultant

Jul 06, 2012

Admin

This month’s real-life customer service story comes courtesy of a good friend here in Houston, Tx. He writes: “After a long day at the office, my wife and I decided to stop in at a well-known franchise location for dinner. The cashier was professional, and friendly and exhibited an enthusiastic personality. We ordered our meal […]

Jun 14, 2012

Admin

Laurenzo’s Restaurant, located at 4412 Washington Avenue here in Houston, Tx is a pleasant place to dine. My wife and I stop by occasionally when we’re out cruising. Our favorite waitress at Laurenzo’s is Candace Roberts. Candace’s customer service skills are second to none. We ask for her specifically when we drop in. Her personality and sense of […]

Jun 04, 2012

Admin

During my career in the customer service industry, I’ve learned the value of leaders spending time on the front lines. Often as managers and executives, the tendency to be removed from what actually happens “in the trenches” is probably more of the norm than the exception. Position requirements and expectations often monopolize much if not […]

Jun 04, 2012

Admin

While it is critical to provide great training for your customer contact personnel, both soft skills and task-specific skills, it is immensely important to create efficient customer service processes. This is key to both internal and external customer satisfaction. The goal should be: 1. To create processes that allow customer service personnel to provide timely […]