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helloFrustrate Your Front Line
3 Ways To Frustrate Your Front Line

Front-line personnel is tasked with providing a great customer experience – whether it be face-to-face, via phone, or web chat. An organization’s success at retaining customers is dependent upon the skills of those rendering service. Did you know that it’s important for your front-line personnel to be relaxed and confident during their encounters with customers? […]

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