Tag: unhappy customers

Jun 02, 2013

Admin

While doing a little test on what customers are saying live on Twitter regarding customer service, I noticed that while a multitude of complaints was “Tweeted”, they were very few responses from the company in question. Some of these companies are household names! It was as if all of the negative comments were visible for […]

Apr 01, 2013

Admin

Recently I visited a large well-known grocery store near my home to renew my vehicle registration. A simple transaction – or so I thought. After receiving the customary “Next in line please.” summons, I advised the young lady of my reason for being there. Before she even asked, I gave her the information required to […]

Nov 09, 2012

Admin

I received this customer service story from a member of a local organization here in Houston, Tx. This member volunteers as a liaison between new members and the organization. She received a phone call from a new member regarding the location of an organizational committee meeting. It appears that the new member was at the […]

Oct 08, 2012

Admin

A good friend of mine here in Houston recently underwent hip replacement surgery. He’s now recovering at home and receiving both physical and occupational therapy. For a while, both therapies took place on the same day of the week – Monday, Wednesday, and Friday. My friend is comfortable with this schedule as it allows for […]