73 Ocean Street, New South Wales 2000, SYDNEY
Contact Person: Callum S Ansell
E: callum.aus@capital.com
P: (02) 8252 5319
22 Guild Street, NW8 2UP,
LONDON
Contact Person: Matilda O Dunn
E: matilda.uk@capital.com
P: 070 8652 7276
Genslerstraße 9, Berlin Schöneberg 10829, BERLIN
Contact Person: Thorsten S Kohl
E: thorsten.bl@capital.com
P: 030 62 91 92
In part one of this series, we focused on determining what’s important to your customers and utilizing surveys to allow your customers to speak about your product/service. In part 2 we will discuss two additional components of your customer retention…
Read moreA colleague from the local chamber of commerce shared this story. She purchased a Kindle Fire from a local electronics retailer as a Christmas present for her daughter, but found it to be inoperative right out of the box. Upon…
Read moreThe establishment of core values for your business creates a frame-work from which you will operate and make daily decisions. In regards to providing great customer service, a good set of core values should include the following: 1. How we will treat each other within…
Read moreMy wife found an online coupon for incredible savings on a printer at the local office supply store. Upon arriving with the coupon to take advantage of this offer, we were immediately greeted by a store employee. We advised the employee…
Read moreI visited a local tire facility to address a slow leak from what I thought was a puncture. An employee immediately acknowledged my presence and asked how he might be of service. After explaining the issue, he proceeded to get…
Read moreDuring my career in the customer service industry, I have often witnessed (along with being subjected to ) an imbalance in the level of value exhibited toward employees who are in turn expected to value the customers. Companies often forget that employees are humans…
Read moreMy wife recently visited a major retail pharmacy with her mother to pick up medications. They arrived at the drive-through window about 30 minutes before closing and were immediately subjected to rude and abrupt behavior. Upon receiving the medications, her mother noticed that…
Read moreCustomer retention can be considered the heartbeat of a company. In other words, without customer retention, your business is probably close to being non-existent. How does one maintain a high level of customer retention? Let’s consider one statistic: 68% of…
Read moreIn today’s highly competitive business environment, it’s important to understand the need for developing and implementing a customer service strategy. A customer service strategy details how you will interact with your customer – from your first contact through the life…
Read moreMost businesses have someone who greets their customers either by taking an incoming call or in person at the business location. The way this interaction is handled can lead to the acquisition of a new customer or the retention…
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Errol Allen Consulting’s main goal is to bring value to our clients through applying our expertise in managing people and processes.
