Empower Your Employees

I stopped by the cleaners to drop off a couple of suits the other day and walked into a full-blown verbal altercation between the counter attendant and a customer. I took a seat to wait my turn to check in my suits all the while listening to the customer’s foul language and the counter attendant’s […]

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Great Product – Poor Service

I called my cable TV company in an attempt to inquire about the cost to add the service to 2 additional rooms in my home. After explaining to the customer service rep the need to have 2 additional wall outlets installed, she stated that they (the company) do not provide cables for connecting the receiver […]

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Don’t Do This!

My wife decided to stop by the post office last Friday to mail a couple of packages for a client. It was probably around 12:30pm or so when she arrived. She stated that there were about 15 people in line, 2 post office clerks available with one of the two closings her window. The customers […]

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Customer Service For The Small Business Owner

If you are a small business owner, it’s very important to pay attention to your customer service delivery program. After spending money for your website (search engine optimized of course), business cards, and other necessities for your particular business as well as countless hours networking, it would be a shame for all of this to […]

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