Tag: Customer retention

Dec 09, 2013

Errol Allen

There is a multitude of in-home service providers in today’s economy. Carpet cleaners, appliance installation/repair, and cable TV/internet service just to name a few. When providing in-home service at the customer’s residence, it’s important to have a plan for providing a great customer experience. Take the following into consideration when developing your plan. Communicate, Communicate, […]

Nov 07, 2013

Errol Allen

Several years ago I decided to relocate to a different part of Houston, Tx. Because I was moving to a newly built home, I chose to utilize professional movers – didn’t want to scratch those new walls! One thing that thoroughly impressed me with the moving company was their frequent reminders and updates. “Mr. Allen […]

Oct 08, 2013

Errol Allen

Creating a great customer experience hinges on one’s ability to develop a well-oiled system. Two key factors of the system are the people working within the system and the people served by the system as both have expectations of the system. When expectations go unmet, gaps exist. Let’s talk about several of these gaps. What […]

Sep 04, 2013

Errol Allen

In today’s marketplace, customers have multiple methods to interact and or purchase goods/services. It’s important to have a clear understanding of your customer’s habits as it assists in developing products/services, marketing methods, and customer service strategies. Most of us were taught a simple method of gaining information back in elementary school – ask Who? What? […]