Tag: loyal employees

Apr 22, 2024

Admin

In today’s dynamic business landscape, employees are increasingly seeking out companies that prioritize efficiency, transparency, and clarity in their operations. One critical aspect that sets such organizations apart is the documentation of their processes. While this may seem like a mundane administrative task, it holds significant implications for employee satisfaction, productivity, and overall job fulfillment. […]

Aug 20, 2018

Admin

Front Line Employees During my customer service career, I have often heard the statement – “It doesn’t matter what I think, no one’s listening to what I have to say anyway.” More often than not, these words were verbalized by a front-line employee. It’s important to appreciate and listen to your front-line employees. Here are […]

Feb 28, 2016

Admin

In these days of fierce competition, it’s crucial to do everything that one can to protect one’s customer base. The ability to retain customers is based on how well your internal operations run. While it’s important to smile and be nice to customers, it’s a good idea to make sure that your internal systems are […]

May 19, 2014

Admin

When leaving a recent late lunch with a good friend here in Houston, Texas, we witnessed something that I personally had never seen before. The manager of the restaurant was loudly chewing out a waiter – right in front of customers! My friend and I were both taken aback by this behavior. What level of […]