Tag: poor service

Jun 04, 2012

Admin

In anticipation of future trips out of the country, I searched online for the passport application procedure. The detailed instructions advised of my requirement to bring my application and other required documents to an acceptance facility (United States Post Office). Online information shows that the hours of operation for passport application are 9:00 am – […]

May 01, 2012

Admin

This story was provided by a Facebook friend who owns a travel agency. It seems as though cabins were booked by my friend for her and her husband as well as for several other couples on a trans – Atlantic cruise out of Barcelona, Spain back to Galveston, Tx. After meeting in Barcelona and enjoying […]

May 01, 2012

Admin

One of the primary reasons that I continue to do business with certain establishments is that they execute in a consistent manner. It doesn’t matter if I have visited the establishment 4 or 40 times, the level of service remains the same. I can depend on receiving A++ customer service. Customers want the comfort of […]

May 01, 2012

Admin

As a former front-line customer service employee, I understand the feeling deep down inside that you may have when you’re not fully prepared to properly service your customers. Training must be a top priority to insure customer satisfaction and employee confidence. I have witnessed employee training that seemed geared toward getting employees in front of […]