Tag: poor service

May 01, 2012

Admin

While researching a new restaurant to visit, I purposely read online reviews concerning how customers felt about the service. Luckily for me (and the restaurant), the majority of the reviews were positive. Myself, I wondered if someone affiliated with the restaurant was aware of the online reviews. Social media has proven to be a powerful […]

May 01, 2012

Admin

District 7 Grill, located at 501 Pierce in the Midtown area of Houston, Tx , is one of my favorite restaurants. Not only is the food great with reasonable prices, but the customer service is impeccable. I have been a frequent customer over the last four years and have yet to experience anything less than […]

Apr 02, 2012

Admin

The establishment of core values for your business creates a framework from which you will operate and make daily decisions. In regards to providing great customer service, a good set of core values should include the following: 1. How we will treat each other within the company. 2. How we will treat our customers.  In […]

Apr 02, 2012

Admin

A colleague from the local chamber of commerce shared this story. She purchased a Kindle Fire from a local electronics retailer as a Christmas present for her daughter but found it to be inoperative right out of the box. Upon returning to the store with her daughter and waiting in the long customer service line, […]