CAPITAL CORP. SYDNEY

73 Ocean Street, New South Wales 2000, SYDNEY

Contact Person: Callum S Ansell
E: callum.aus@capital.com
P: (02) 8252 5319

WILD KEY CAPITAL

22 Guild Street, NW8 2UP,
LONDON

Contact Person: Matilda O Dunn
E: matilda.uk@capital.com
P: 070 8652 7276

LECHMERE CAPITAL

Genslerstraße 9, Berlin Schöneberg 10829, BERLIN

Contact Person: Thorsten S Kohl
E: thorsten.bl@capital.com
P: 030 62 91 92

For help call US Flag +281.467.9189 or Email Us

Customer retention

Leave This At Home Before Servicing Customers

Consulting

The customer service industry requires one to exercise certain characteristics when servicing customers. Poise, patience and professionalism to name just a few. There is, however, one three-letter word that can hinder ones ability to consistently display these characteristics. That word is EGO.…

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The Mobile Customer

Consulting

In today’s world, more and more people are choosing to do everything from their smartphone. Ordering dinner, purchasing tickets, paying bills, making reservations, etc. and even more etc.! What does this mean for the service related industries? Should this be…

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Big Customer Service From Small Businesses

Consulting

It’s often been said that small businesses are the heartbeat of any growing economy. Nimbleness, less red tape and quick decisions are some of the advantages of being a small business. When interacting with small business owners, quite naturally customer…

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How Do Your Employees Really Feel?

Consulting

Customer service is a people industry. Although self-service has become an option for customers, people still play in important role in the customer’s experience. Employees are people. Just as customers share information regarding their experience with your company, employees do the…

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Put Your Customer’s Shoes On

Consulting

Now I want you to put your consumer hat on for a minute. How often have you as a consumer grumbled about a not so great customer experience? The product or service did not meet your expectation. The service provider…

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Are Your Customers Tweeting About You?

Consulting

While doing a little test on what customers are saying live on Twitter regarding customer service, I noticed that while a multitude of complaints were “Tweeted”, they were very  few responses from the company in question. Some of these companies…

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Web Chat – Is Less More?

Consulting

Web chatting, as an option for customers to utilize  for communicating with companies, is on the rise. According to the 2012 Fourth Annual BoldChat Live Chat  Effectiveness report, one in five shoppers prefer online chat over any form of communication. In looking to…

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4 C’s of Customer Service

Consulting

Four words crossed my mind the other day regarding customer service.  I call them the four Cs of customer service – Commitment, Completeness, Consistency and Communication. Let’s take a look at each one. Commitment –  In order to give great customer service,…

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