Tag: Customer retention

Oct 21, 2014

Admin

When I was a kid, my father would often say “Why to try to fix something with a band-aid, when you know cement is required?” Ever noticed what’s required when utilizing cement? A little more effort is required when attempting to put something that will last for a while in place. This made me think […]

Sep 04, 2014

Admin

Customers and potential customers need to be familiar with your brand if you want to attract and keep their business. It’s just as important to protect your brand image by consistently providing great customer experiences. Let’s take a look at a couple of reasons why protecting your brand is imperative. Brand Recognition Development Cost Let’s […]

Sep 02, 2014

Admin

Customer Service Consulting The advent of social media, specifically Twitter, provides an avenue for customers to express their happiness and unhappiness with products and services. Just search for “bad customer service” or “poor customer service”, and you’ll be presented with a plethora of comments regarding customer service experiences gone wrong. There are, however, companies and […]

May 08, 2014

Admin

If you’ve worked in customer service for any length of time, you’ll know by now what NOT to do when assisting and conversing with customers. However, it never hurts to get reacquainted with the basics every now and then, especially when new employees are welcomed into your team. With so many different approaches, methods, and […]