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helloTraining : Building Employee Confidence and Customer Loyalty
Training : Building Employee Confidence and Customer Loyalty

I visited a local wine and light food establishment for a holiday social event. During my time there, I was given a tour of the facility by a member of the management team. While I expressed my fascination with the facility’s features, my tour guide advised me that all employees are required to taste the […]

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helloCustomer Service For The Small Business Owner
Customer Service For The Small Business Owner

If you are a small business owner, it’s very important to pay attention to your customer service delivery program. After spending money for your website (search engine optimized of course), business cards, and other necessities for your particular business as well as countless hours networking, it would be a shame for all of this to […]

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helloCore Values
Great Customer Service

A couple of weeks ago I decided to upgrade my cell phone. I made a visit to a nearby AT&T store and was blown away by the customer service. The sales representative acknowledged my and my wife’s presence immediately and proceeded to inquire as to the reason for our visit. I explained that I needed […]

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