Tag: employee moral

Dec 29, 2011

Admin

An important factor to remember in providing great customer service is that the customer is depending upon you and or your employees to be the expert in regard to your products/services. Whether you’re a small business owner or a manager in a large corporation, becoming an expert is critical in acquiring and retaining customers. What […]

Dec 14, 2011

Admin

I visited a local wine and light food establishment for a holiday social event. During my time there, I was given a tour of the facility by a member of the management team. While I expressed my fascination with the facility’s features, my tour guide advised me that all employees are required to taste the […]

Oct 07, 2011

Admin

If you are a small business owner, it’s very important to pay attention to your customer service delivery program. After spending money for your website (search engine optimized of course), business cards, and other necessities for your particular business as well as countless hours networking, it would be a shame for all of this to […]

Oct 03, 2011

Admin

A couple of weeks ago I decided to upgrade my cell phone. I made a visit to a nearby AT&T store and was blown away by the customer service. The sales representative acknowledged my and my wife’s presence immediately and proceeded to inquire as to the reason for our visit. I explained that I needed […]