Tag: poor service

Apr 02, 2012

Admin

In part one of this series, we focused on determining what’s important to your customers and utilizing surveys to allow your customers to speak about your product/service. In part 2 we will discuss two additional components of your customer retention game plan – your ability to deliver the agreed-upon product/service and the importance of regular […]

Apr 02, 2012

Admin

There is a person that many businesses fear like the plague – the disgruntled customer. The disgruntled customer is that person who is not happy with your product/service and doesn’t mind letting you know how he/she feels either via phone call, face-to-face, or social media. Did you know that this customer is your best friend? […]

Apr 02, 2012

Admin

I recently decided to open a couple of bank accounts at a location that offers a few more features than my prior banking institution. Upon my arrival, the bank employee greeted me right away, asking how he could be of service. I advised him of my need to which he replied “Let’s get started!” He […]

Mar 12, 2012

Admin

My wife found an online coupon for incredible savings on a printer at the local office supply store. Upon arriving with the coupon to take advantage of this offer, we were immediately greeted by a store employee. We advised the employee of our desire to purchase the advertised printer. The young man attempted to scan […]