He Put In The Effort To Find That Shirt!

Core Values

Recently visited Jos. A. Bank located at 9668 Westheimer – Woodlake Square here in Houston, Tx to take advantage of a sale (70% off!). I was greeted by Nicolas Tobler with a resounding “How may I help you, sir?”.

When advised of my reason for visiting the store, Nicolas proceeded to offer his assistance in a professional manner. After choosing two pairs of slacks, I asked Nicolas to guide me to the shirts that were on sale. He asked for my neck size and sleeve length, then measured both just to make sure.

While looking through the shirts, I found a particular shirt that I considered a “must have” except there was one obstacle – the neck size was too small. Nicolas turned up his service a notch at this point. He checked every shirt on the shelf that matched the one of interest, and pulled out two of the largest boxes if I have ever seen in a clothing store from beneath a display table in search of that shirt! He then asked if I would allow him time to check in the back for the shirt.

Unfortunately, the shirt was not in stock, but Nicolas said “I can order it for you Mr. Allen and it will be here within three to five days.” After all of his efforts, I couldn’t turn him down. Nicolas earned his award with his prompt greeting, professional demeanor, and extra effort in attempting to find that shirt!


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